Forms & Applications
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Mandates
- Personal Account Opening Form
- Personal Account Opening Form Individual
- Minor Savings Account Application – English
- Internet Banking Mobile Banking Debit Card E-statement SMS Alerts
- Current Account Introduction Form – English
- KYC Compliance Additional Joint Indivisuals Application -English
- KYC Compliance For Directors Of Companies Application- English
- Limited Liability Company Account Application-English
- New Account For Existing Account Holders Application -English
- Partnership Account Application – English
- Proprietorship Account Application-English
- Standing Order Application
- Customer Declarations for Account Opening – EFTC/SMS Alert
- CBSL Declaration on EFTC
Requests
Miscellaneous
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Customer Charter
Terms and Conditions
- General Terms & Conditions (English)
- General Terms & Conditions (Sinhala)
- General Terms & Conditions (Tamil)
- Terms & Conditions – Business Corporate (English)
- Terms & Conditions – Business Corporate (Sinhala)
- Terms & Conditions – Business Corporate (Tamil)
- Terms & Conditions (Digital Banking) – English
- Terms and Conditions (Digital Banking) – Sinhala
- Terms and Conditions (Digital Banking) – Tamil
- Terms and Conditions (Corporate Internet Banking & Trade Finance) – English
- Terms and Conditions (Corporate Internet Banking & Trade Finance ) – Sinhala
- Terms and Conditions (Corporate Internet Banking & Trade Finance ) – Tamil
- Letter of set off
The Financial Ombudsman
Checklist & Guide
Employment Application Form
Policies
Cards
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Cards
- Dispute Resolution Process
- Cardholder Dispute Form
- Guidelines for customers
- Credit Card Interest and Fee Calculation
- Code of Conduct
- Procedure for cancellation
- Rights liabilities and obligations of the Principal Cardholders and Supplementary Cardholder
- Best practices in managing card and CRIB Profile
Key Fact Documents
