Feedback & Complaints

Complaints/ Feedback Details

At Cargills Bank, we are committed to providing you with a superior service. If for any reason you are not entirely satisfied with any aspect of our service, we would like to hear from you. We will use your feedback to improve our services and to prevent a recurrence.
You are important to us and your feedback allows us to improve our service levels.

Raising your Complaint/ Feedback

Call on

No 696, Galle Road,
Colombo 3.

The dedicated Customer Solutions Hotline on:

E-mail us on

You can log in to our Facebook page and inbox us.

Mail your feedback to:

The Manager,
Customer Relationship Unit
Cargills Bank PLC
No 696, Galle Road,
Colombo 3.

Complain Handling Procedure

Full Name*

NIC*

Telephone*

Email Address *

Enquiry Type *

Message *

I confirm that the information given in this form is true, complete and accurate.

This is how we resolve your complaints.

Upon receipt of a Complaint, we will record it in the Bank’s Complaint Tracking System and attempt to
resolve the concern immediately. In the event we are unable to do so, we will provide you with a solution
within three working days. If we are unable to meet this timeline due to the nature of the complaint, we will
update you with an estimated response time.

In the event you are not entirely satisfied with our response to your concern, you may contact;

The Financial Consumer Relations Department (FCRD) of the Central Bank of Sri Lanka

Address: The Director, Financial Consumer Relations Department (FCRD) Central Bank of Sri Lanka (CBSL), 30, Janadhipathi Mawatha, Colombo 01.

Telephone Number: +94 11 247 7966 Hotline for Inquiries: 1935
Fax : +94 11 247 7744
Email : fcrd@cbsl.lk
Website : www.cbsl.gov.lk/en/fcrd

The Office of the Financial Ombudsman of Sri Lanka

Address: The Financial Ombudsman, 143A, Vajira Road, Colombo 05.

Telephone Number: +94 11 259 5624
Email: fosril@sltnet.lk
Website: www.financialombudsman.lk

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