If we are unable to provide a resolution to your matter immediately, our customer service representatives will get in touch with you. Some issues may be more complex and may take time to resolve. In this case, we will provide you with an estimated response time.

We would always prefer to resolve any concern raised to us, to your complete satisfaction. However, you can also get in touch with the Financial Ombudsman and request redress.

Contact details of the Financial Ombudsman are:

The Office of the Financial Ombudsman Sri Lanka,
143A Vajira Road,
Colombo 5.

Telephone : +94 11 2 595 624
Fax : +94 11 2 595 625
E-mail : fosril@sltnet.lk
Web : www.financialombudsman.lk