I. How do I register & login?

• You have to first register with Cargills Bank Internet Banking or Mobile Banking application to access Cargills Bank Social Media Banking.
• Use the same credentials (user ID / password) to log into Cargills Bank Social Media Banking.

You can login to Cargills Bank Social Media Banking using the following methods

1. Login through your mobile by using the Cargills Bank Mobile Banking Application
2. Login through your PC/desktop by clicking on the “Cargills Social Banking” App in the following link → https://apps.facebook.com/cargills_fb/ 

Steps: 1. Login using Cargills Bank Mobile Application

• Sign into Cargills Bank “Mobile Banking Application”
• Select “Settings” —- > “Preferences” —– > “Continue with Facebook”
• Log into your Facebook profile using Facebook credentials
• On accepting terms & conditions you will be routed to Cargills Bank Social Media Banking
• Your Facebook profile picture will link to your mobile application and “Pay to Facebook Friend” will be added to the menu
• All other functions will remain the same as it is in the mobile banking application
• Subsequent sign-in will not require an One Time Password (OTP)

Steps: 2. Login using Facebook through a PC/desktop

• Log into your Facebook profile and search for Cargills Bank Social Media Banking
• Enter internet banking credentials on the Cargills Bank Social Media Banking sign-in page
• An OTP will be sent to your registered mobile
• Enter the OTP on the Cargills Bank Social Media Banking sign-in page
• Select a primary account to link to Cargills Bank Social Media Banking
• On acceptance of terms & conditions you will have access to Cargills Bank Social Media Banking
• Subsequent sign-in will require an OTP

II. What can I do using Cargills Bank Social Media Banking

1. Pay your Friend

Simply select your friend on the Facebook friend’s List (who is a Cargills Bank Account Holder)

Enter the Amount and select the option of informing the friend via a SMS

You will receive a reference number

2. Send money to anyone through “Send Cash”

Send cash from wherever you are, by entering the beneficiary’s mobile number, NIC number and the amount you need to send.

You (the account holder) will receive a unique ‘Transaction Reference Number’ (TRN), which should be forwarded to the beneficiary.

The beneficiary can walk in to any Cargills Food City outlet, fill in a Cargills Cash voucher with the TRN, Mobile Number, NIC Number, and amount and hand it over to the cashier.

The beneficiary will receive the cash, along with a printed receipt of confirmation.

3. Pay your utility bills / recharge your mobile

With Cargills Bank Social Media Banking, paying your all utility bills from your Cargills Bank account is very simple. You can choose any of the options given below to pay your bills:

      a.Quick Pay without registration

Pay in 4 simple steps:

1. Login to Cargills Bank Social Media Banking–>  Select Bill Payment –> One Time Payment
2. Select the Service Provider
3. Enter the biller details / amount and proceed
4. Authenticate the payment using One Time Password (OTP)

      b.Register & Pay

Register your all billers through “Register Payee”

Pay in 4 simple steps:

1. Login to Cargills Bank Social Media Banking –> and Go to on “Register Payee” under Bill Payment
2. Register your biller details
3. Then go to on “Registered Bill Payment” option and Select “Bill Payment” Name
4. Authenticate the payment using One Time Password (OTP)

 For service provider details please visit:

https://www.cargillsbank.com/products/utility-payments/

4. View Your Account Balance / Account history
5. Transfer Funds Instantly

     You can transfer funds to

• Your own Cargills Bank Account
• Other Cargills Bank Account
• Other Bank Account using “SLIPS”
• Other Bank Account using “CEFT”

Transfer funds to Other Bank Account using “CEFT” enables you to transfer funds instantly.

A transaction will be completed within 30 seconds and the facility is available 24×7, 365 days of the year with no cut off time.

CEFT Member Banks/ Institutes as at 01/10/2017: Please refer http://lankaclear.com/product_service/34-cefts

You can set real time and schedule transfers from your account to any other bank account maintained at a CEFTS member banks/institutes island wide with three options available – Transfer Now, Transfer Later and Set up Recurring Transfer.

7. Apply for a Cheque Book
8. Request for e Statements/ SMS Alerts

III. Can I pay my friends through Cargills Bank Social Media Banking?

When your friend need money and you really want to help them. Cargills Bank Social Media Banking is at your service.

• Simply select your friend on your Facebook friend’s list (who is a Cargills Bank Account Holder)
• Add the Amount and select the option of informing the friend via SMS
• You will receive a  reference number confirming your transaction

V. How secure is Cargills Bank Social Media Banking?

To ensure security of your account information and all your transactions, a number of security features have been built into Cargills Bank Social Media Banking.

• Secure Login – Facebook Banking via Cargills Banking mobile application or through Facebook, requires secure login for access. No one is able to access your account information without knowing your unique USER ID and Password
• Each login will require authentication via One Time Password (OTP)
• One time password for all transactions – For each transaction, you need to authenticate the transaction using OTP that is sent to your registered mobile number with Cargills Bank to verify the transaction is requested by you.

 VI. What are the customer support options

At Cargills Bank, we are committed to giving you our best

• Hotline – 011 7 640 640
• Email    – customersupport@cargillsbank.com
• Live chat through our website