Mobile App Feedback Survey

1. Overall Look & Feel: How would you rate the app's overall design and user interface?

ExcellentGoodNeutralFairPoor

2. Finding Features: How easy or difficult was it for you to find the features you were looking for?

Very EasyEasyNeutralDifficultVery Difficult

3. App Performance: Please rate your satisfaction with the app's speed and reliability.

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

4. Features and Services: How satisfied are you with the range of features and services offered?

Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

5. Transactions: How would you rate your experience with fund transfers and bill payments?

ExcellentGoodNeutralFairPoor

6. Account Management: How would you rate the experience of checking your account balances and transaction history?

ExcellentGoodNeutralFairPoor

7. Technical Issues: Have you experienced any bugs, crashes, or technical issues while using the app?

YesNo

If you answered "Yes" above, please briefly describe the issue.

8. Comparison to Previous App: Do you feel the new app provides a significant improvement over the old one?

Yes, a major improvementYes, a slight improvementNo, it's about the sameNo, it's worse

9. Your Favorite Feature: What is the one thing you like most about the new app?

10. Recommendation: On a scale of 0 to 10, how likely are you to recommend this app to a friend or colleague?

😠 0😟 1🙁 2😐 3😐 4😐 5😐 6🙂 7🙂 8😄 9😍 10

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